AI Customer Service Agent
Quick, consistent answers from your own content, with a person ready when it matters.
What it is
The agent answers common questions in chat and email using your approved material. It passes complex or sensitive cases to staff with the conversation attached.
You choose what it may handle alone.
A good fit if
- Many repeat questions
- Customers write outside office hours
- Replies vary between staff
What you get
- Answers from your content
- Clean handoff to staff
- Conversation logs
- Reports on common questions
How we work
- 1
Share your sources
Point the agent at the documents and systems it should use.
- 2
Set the rules
We agree what it may do alone and when it hands off to a person.
- 3
Review and adjust
Staff check its work at first, then you loosen the checks as you gain trust.
Pricing
Contact us for pricing. We quote a fixed scope wherever we can and name the cheapest route that does the job first.
Questions about ai customer service agent
Does a person stay in control?
Yes. You decide which actions need approval and which do not.
Can it use our own data?
Yes, once access is agreed. Data handling is written down before we start.
Figures and timelines are agreed in writing before any work starts. Nothing on this page is a quote.
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Learn moreFind out what AI would cost you
Book a free call. We will map three opportunities and give you a rough idea of cost and payback.